And some rather interesting and unusual scenes, they are.
Actual call center conversations (or so we are told)
Customer: 'I've been calling 700-1000 for two days and can't get through; can you help?'
Operator: 'Where did you get that number, sir?'
Customer: 'It's on the door of your business.'
Operator: 'Sir, those are the hours that we are open.'
Caller: 'Can you give me the telephone number for Jack?'
Operator: 'I'm sorry, sir, I don't understand who you are talking about.'
Caller: 'On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?'
Operator: 'I think it means the telephone plug on the wall.'
RAC Motoring Services Caller: 'Does your European Breakdown Policy cover me when I am traveling in Australia?'
Operator: 'Does the policy name give you a clue?'